Lifetime warranty for labor and electronic parts (does not apply to units misused, abused and modded/repaired by someone else).
Two weeks try out money back guarantee, what does not apply to shipping costs. Also, in European Union we have import customs for all parcels from outside of EU, what require either paying duties from declared value or to have incoming item declared as 'return' - in this case we need to hire a customs office to fulfil import duties, what costs around 35 EUR. Buyer is responsible to cover all shipping expenses and mentioned import duties or customs office fee. There is no restocking fee, but if pedal is returned with any signs of wear, no less than 15% of it's value will be deducted from the refund. I play and test every single pedal I make, so it's very unlikely any product will be dispatched malfunctional. Anyway in case this happens and for general return & warranty procedures please contact with detailed description of the issue.
All pedals available for purchase are in stock and will be usually shipped within 3 days from the payment. I use DPD for most EU countries and Fedex for most world-wide locations (estimated delivery time is 3-7 days). These options are tracked and fully insured.
If shipment arrives visibly damaged, buyer shall request reclamation documents filled and returned to the courier upon delivery, plus keep a copy signed by courier. Sometimes couriers don't provide such an option, but anyway buyer should contact me immediatedly with detailes photos of damage including packing (and keep whole packing until reaclamation process is finished).
At request I can use cheaper post service with tracking but with no insurance - in this case no money back if parcel is lost or damaged.
International shipments may be placed under import customs in country of destination so buyer is responsble for all import duties when apply.
And finally - BCS is just me, I am regular person and I am a player just like you, everything is built with my hands and I am no robot. So with any issues, requests, thoughts - let's talk and fix it.