All my pedals come with a lifetime warranty for labor and electronic parts (does not apply to units misused, abused and modded/repaired by someone else). Shipping costs are on pedal owner expense.
Two weeks try out money back guarantee, what means you can requst to return your purchase within 14 days since delivery. Refund does not apply to shipping costs.
There is no restocking fee, but if card payment was used, payment fee will not be refunded (around 3%, included in all products prices).
If product is returned in a different condition than you received it, e.g. with any signs of wear, no less than 15% of it's purchase value will be deducted from the refund. Refund will be proceeded within 7 days since receiving the returned product.
I play and test every single pedal I make, so it's very unlikely any product will be dispatched malfunctional. Anyway in case this happens and for all return & warranty procedures please contact with detailed description of the issue.
Returns from outside of European Union: in European Union we have import customs for all parcels from outside of EU, what require either paying duties from declared value or to have incoming item declared as 'return' - in this case we need to hire a customs office to fulfil import duties, what costs around 35 EUR. Buyer is responsible to cover all shipping expenses and mentioned import duties or customs office fee.
All pedals available for purchase are in stock and will be usually shipped within 3 working days from the payment. I use DPD for most EU countries and Fedex for most world-wide locations (estimated delivery time is 3-7 days, but delivery time is not guaranteed). These options are tracked and fully insured.
If shipment arrives visibly damaged, buyer shall request reclamation documents filled and returned to the courier upon delivery, plus keep a copy signed by courier. Sometimes couriers don't provide such an option, but anyway buyer should contact me immediatedly with detailes photos of damage including packing (and keep whole packing until reaclamation process is finished).
At request I can use cheaper post service with tracking but with no insurance - in this case no money back if parcel is lost or damaged in transit.
International shipments (outside of European Union) may be placed under import customs in country of destination so buyer is responsble for all import duties when apply.
And finally - BCS is just me, I am regular person and I am a player just like you, everything is built with my hands and I am no robot. So with any issues, requests, thoughts - let's talk and fix it.